How Does Age Verification Work?
Questions Regarding Age Verification
Rachel Domanchich
Last Update vor 5 Monaten
How Age Verification Works
Due to the nature of the products we sell, we need to conduct a one-time age verification procedure on all new customers to ensure we’re not selling to any minors. If you keep using the same customer account, you’ll only need to do this once.
We’ll attempt to verify your age automatically during the checkout process, and a majority of customers will pass without any further action. We've integrated our checkout system with VerifyMyAge (a third-party service) to make this as seamless as possible.
A quick background check will be carried out during checkout on your first order, which will attempt to match your details against public records. For this reason, please use your full legal name and registered address and double-check for errors, as these will cause a "no match" message.
The most common reason for failing this automatic check is using a nickname rather than your full legal name.
But don't worry: if VerifyMyAge is unable to verify your age automatically, you can still place your order. You’ll be given 48 hours to verify your age, and if you run into issues, we can help. We won’t dispatch your order until you’ve completed age verification, and if you fail to do this within 48 hours, your order will be cancelled and refunded.
VerifyMyAge
VerifyMyAge offers an array of quick options for age verification.
The most popular method is taking a quick selfie. Their smart AI algorithm will analyse your photo to estimate your age. There are also options to upload a picture of your ID, such as your driver’s licence or passport.
If you don't have access to a camera, you can also verify your age with a mobile phone contract or credit card (not a debit card). To view all available options, click on the "choose another method" link at the bottom of the age verification screen.
Age Verification FAQs
Why did I fail the automatic age verification?
The most common reason customers fail the automatic age verification at checkout is because they use a nickname when placing their order. For this reason, please ensure that you use your full legal name when you register your account with us.
But don't worry—you can still verify your age if you placed your order using a nickname. Using your legal name will simply ensure that you don't have to complete any extra steps after placing your order.
Another reason you might not pass the automatic check could be because the address you entered at checkout doesn't match your details in public records.
Do I have to verify my age for every order?
No. Once you've passed age verification on your first order with us, you won't have to do this again as long as you continue using the same customer account.
Unless there are any regulatory changes, you'll only have to be verified once.
How do I know if I've passed age verification?
We'll send you an email to let you know once you've passed age verification.
You can also check by logging into your Vape Green account and visiting the My Account page. If you're verified, you'll see a green notification at the top of the page. If you don't see anything here, please refresh the page and check again.
Will I be charged for age verification?
No. Age verification is a free service.
Does Vape Green store my details?
It’s understandable if you’re wary of sharing your personal information online. However, please rest assured that any information you share with VerifyMyAge is completely shielded from us.
Due to GDPR, we do not have access to any of your information in these age verification systems. When your age is verified via VerifyMyAge, all we can see is your name, the method you used, and whether or not you passed the check.
Will the age check affect my credit score?
If a check is run against your credit report and you’re signed up to a credit reporting agency like Equifax, you may be notified that a check has been made. Don’t worry—this is called a “soft check” and is for identification purposes only.
It has no effect whatsoever on your credit score. The check will only be visible to you, and it won’t show up if a bank or lender runs a credit check on you.
I’ve placed my order but I’m struggling with age verification.
If you’ve placed your order and you’re struggling to complete the age verification process via one of the services, please try using the other service.
If you’ve tried using VerifyMyAge and are still experiencing issues verifying your age, contact us at [email protected] and we can manually verify your age as a last resort.
For your security, please do not email any documents or photos of your documentation to us directly. We will instead ask you to upload a photo to a secure, encrypted service.
If you have any questions about age verification or you need further assistance, please don’t hesitate to contact us. We’re here to help.