Age Verification Stuck Loading or Spinning

If the Age Verification page is stuck loading or spinning, 

1. New Browser Tab for Verification:
   When you click the VerifyMyAge button, a new browser tab will open for the verification process. The button on our page will display a spinning icon while waiting for you to complete the verification.

2. Troubleshooting Tab Opening Issues:

   • If the new tab does not open, check if your browser is blocking pop-ups.
   • Look for a message or icon in your browser indicating a blocked tab, and follow the prompt to allow the new tab to open.

3. Completion of Verification:
   After successfully completing the verification in the new tab, the spinning icon on our page will stop, and you’ll receive a success message.

4. Enabling Camera Access:
   If you continue experiencing issues, it’s possible your browser has camera access disabled. Follow the steps below to enable camera access and complete the verification process.

• Open the link in the Safari browser to access the camera on your device.
  • Please note: the link will only work on Apple mobile devices using iOS 11 and above.
• If the web page is freezing or crashed, please clear your browser history and cookies before trying again.
• Update your web browser to the latest version.
• Ensure your web browser has access to your device's camera.

Instructions for Android users:

1. Allow Camera Access in Browser Settings:

   • Open your web browser (e.g., Chrome).
   • Go to Settings > Site Settings > Camera.
   • Ensure "Ask first before allowing sites to use your camera (recommended)" is enabled.

2. Enable Camera Permission in Android Settings:

   • Open Android Settings.
   • Go to Apps > Chrome (or your preferred browser) > Permissions.
   • Ensure Camera access is turned On for your preferred browser.

Video Instructions using a Samsung Galaxy S, Ultra and Plus can be found in this video.

Following these steps will allow websites to request camera access when needed.

If you’ve tried the above steps and are still experiencing issues verifying your age, contact us at [email protected] and we can manually verify your age as a last resort.

For your security, please do not email any documents or photos of your documentation to us directly. We will instead ask you to upload a photo to a secure, encrypted service.

If you have any questions about age verification or you need further assistance, please don’t hesitate to contact us. We’re here to help.